FAQ - Frequently Asked Questions

AnaHanaFlower.com is an Online Gift Superstore that provides flowers, large curation of gifts and hampers with same day delivery in Singapore. From fresh flowers, to real preserved flowers curated from the best-in-class florist, we offer a large selection of options from our website with Happiness Guaranteed and reliable same-day delivery within Singapore. Whether you're looking for a gift to send for congratulations, or just want to brighten someone's day with some flowers, Ana Hana Flower has the perfect arrangement for you. We offer over 200 different arrangements so there is something for every occasion, no matter how big or small. Here's what makes us different: - Fast website and webapp for convenient of ordering- Our extension range of arrangements are available on our website.- A strong curation of bouquets, arrangements, flower domes and more- Excellent customer service by phone, email, live chat 7 days a week- Our flowers are backed by happiness guarantee- Same day and next day delivery in Singapore, with pre orders up to 3 months in advance- Unique curation thats available internationally- Availability, arrangements, delivery times are available on each product, to provide you with full transparency We offer same-day flower & gifts delivery in Singapore, 7 days a week, and international orders are shipped out as fast as 1 working day.

We are an eStore focused Gift Store and this means that what you see on our store, is what you get, and this helps us to pass on our savings of having retail outlets, right to you! We have a huge selection of arrangements, fresh flowers, gifts, hampers and more. Browse around our mobile friendly site and get inspired, we provide a huge catalog, with great gift guides to help you get started! You can Shop By Occasion, Flower Types, Arrangement, Budget and so much more! This are the perks of being an online store. Browsing & Getting Started 1. We offer checkouts via guest, while we always recommend for you to keep track of your orders, get points and more by signing up for an Account. We have social login (Gmail, Facebook) for your ease of sign up! 2. After logging it, browse around our collection pages, gift guides and more Add To Cart 1. After browsing on to your loved arrangements, simply customise them as you require at the Product page, browse our add ons, and simply Add To Cart 2. The product will now be in your Cart page Cart 1. Browse any further add ons, you would like, and repeat the Add To Cart process. 2. Once you are ready to checkout, at the Cart page, there are two things required before you may checkout a) Complimentary Gift Message: We provide a Free Complimentary Gift Message with every order, do key that in the 'Gift Message' field at the Cart page b) Selection of Delivery Date (Singapore): For Singapore orders, selection of delivery date would be available. Please select the delivery date of choice, with the Preference of Time Slot 3. Great! You can checkout your purchase now! Checkout 1. At the checkout page, you will be asked to insert the Shipping Address, and Billing Address. The shipping address should contain the recipient's details (shipping number, address, and name) 2. And the Billing Address should contain the person that is making the purchase. (Do note that we do not send any physical invoice to the address, thus its mainly used for online payments processing. Nonetheless, the contact here should be placed with the person that is ordering. This is the contact number where we reach out to in the case there are any issues, or further information we would like to contact regarding your order. Shipping Method 1. We offer multiple shipping & delivery methods accordingly to the country you are order for, and the product, thus feel free to select on the most suitable shipping method 2. We offer Self Pickup for orders in Singapore 3. Our standard delivery within Singapore are delivered by hand by our friendly delivery team. Gift Cards & Promo Codes In the case you would like to redeem your gift cards & promo codes, do enter them at the checkout page, there will be a field to enter your promo code. Review & Payment IMPORTANT: REVIEW all your order details! We are unable to make changes to certain order details after it is placed through. 1. Select your preferred payment methods (we accept all major online payment methods) 2. Upon placing thru your order, you will arrive at your Order Confirmation page, where all the details of your order, delivery date (if any), and any additional information will be shown 3. At this point, there should be nothing wrong with your order, an email confirmation would also be sent to you. 4. Do take note of your order reference number and this is Order Number will be our reference for us to search up anything on your order.

Yes of course, we ship internationally to multiple countries. We offer a customised browsing experience for different countries, for e.g. our Malaysia store, Australia stores are easily located at the country selector at the Header of the webstore, and also at the Footer of our shop. 1. Firstly, make sure you are browsing on the country you are ordering into by selecting on the country store selector at the top of the web page. 2. Do make sure you provide a local based phone number for smooth delivery in the shipping address. 3. If you have any further issues, feel free to reach out to us via our support channels and we will be happy to assist you

We are an e-commerce based estore, and thus we mainly take in your orders through our webstore to ensure the most timely, accurate orders. Nonetheless, we have a team of customer service representative that would be happy to assist you via phone, email or chat! If you face any issues with regards to placing your order number, we would be happy to assist you, through our support channels available 24/7

Each order would be delivered to a single location (address). Thus if you would like to place to another address, kindly place a separate order. This would also allow you to have two separate order number to avoid confusion. For multiple gift messages, we would be able to provide 1 Gift Message/Arrangement. Simply add your additional gift message in the Gift Message note at Checkout should you require additional messages

Sure, we would be able to best assist to keep the anonymity of the order. Simply leave a note on your order notes, and we would be able to best assist, kindly take note to not have your the billing email, and phone to be of the recipients, as order confirmation are usually sent to the billing contact.

Yes you may order for self pickup, simply select on your required collection date online, and place your order! Kindly take note that we only process pickup orders when placed online. Alternatively, do reach out to our gift concierge that would be able to assist you further.

Omakase Flowers are our signature flowers from Ana Hana, Styled with freshest picks of the season and day to match towards the mood and requirements of our recipient. Looking for our freshest of the day, surprise me bouquet and florist pick? Simply select our Signature Omakase arrangements.

We size our arrangements by general measurements depending on the arrangement type, for more information on sizing, kindly refer to our Size Guide, they are available at the Product Page. Simply click on Size Guide and the estimated sizing will be shown. Can't Find? There are cases where Size Guides are not given, do refer to the Product Description of the product you are looking at, where specifications are given

We process large volume of Omakase orders daily, thus with this, we are able to provide Same-Day delivery depending on our volume of order. You will be able to see our delivery dates when you process your order at checkout, there will be a Delivery Date selector. Nonetheless, reach us at our chat if you require for urgent delivery and our team will try out best to support.

We offer 7 days a week, except for public holidays. Choose your preferred delivery slot up to 60 days from your order date

Selection of delivery date would be at cart, and differs from different products, as some products takes a longer time for preparation.

Our delivery service is door-to-door. Our drivers will deliver your purchase to your door, or a designated area. For security and safety reasons, our drivers are not authorised to enter your home.

We offer SAME DAY DELIVERY, EXPRESS delivery island wide in Singapore. Check on the availability at the cart page.

Express Delivery refers to orders that are delivered within a short amount of time frame( as fast as 90 mins island wide) an additional surcharge would be required, kindly check on the rates at the cart page. For Express Delivery, we rely on on-demand courier apps such as Lalamove & Grab drivers.

We offer specific time slot delivery on selected orders, simply add the Express Delivery charge to your cart, and indicate to us your specific time slot requirements. Specific Time Slot delivery is only available during non-peak period.

All orders are delivered by Ana Hana drivers in our own vehicles or (at times when capacity is constrained) by trusted third party delivery drivers.

When your order is dispatched you’ll get an email informing you it’s on the way. Live tracking information, delivery dates, would be available on your order status page

Our delivery option would mean that your order would be Hand Delivered by our courier, while our shipping methods would mean we would flat pack your order, and ship it out as a parcel via local couriers (NinjaVan, J&T, Qxpress etc.)

Our Delivery option would allow the selection of specific delivery dates, express delivery, specific time slot delivery, while the shipping option would be shipped out within our warehouse in 2 business days, and standard local courier delivery times would apply.

By choosing Shipping as your Delivery Method, it would mean that your order has to be available to be Flat Packed, as we would be packing them as a shipping parcel box, and send them to you via local last-mile delivery shipping partners (Ninjavan, J&T, Qxpress, Janio and more)

No, for shipping, we would ship them as soon as we receive your order, and selection of delivery date would not be possible. The delivery date would depend on the local courier's delivery time, from 2 business days to 10 business days.

We do ship international for selected products, feel free to check in with our customer service should you have questions

No, Fresh flowers, complex arrangements, fragile products are only available via Local Hand Delivery, thus you would not be able to select shipping at checkout.

We are available on our Live Chat, Whatsapp, Email 24 hours a day, 7 days a week Reach our Customer Service Team Live Chat: Available at the bottom of your screen. Click the Bubble in the lower left of your screen. (We respond instantly!) Email: support@anahanaflower.com (We take 1-2 Business Days to get back to you) Phone: We are available via calls @ +65 94550145

We are an e-commerce based business, thus we do not do any walk in customers, and do not have a retail store that can serve you at best like our eCommerce store. As an ecommerce company, our aim is to provide you an easy to use webstore, and customer service, that would be able to give you a better than retail experience - online Nonetheless, we are able to do Pickup orders at select locations (available at checkout)

Yes we do have wedding flowers and arrangements available on our wedding flower online store

Our online store is open 24/7, shop anytime you like! Our service hours are daily 8.30am - 5.30pm. Contact us for more details

For online purchases, we offer special discounts based on your account with us, simply sign up an account, subscribe for our mailing list for exclusive discounts

For bulk orders, please reach out to our gifts concierge @ hello@anahanaflower.com . We will be able to support you with our bespoke experience. Any orders above 10 or more items is considered a bulk order, where our team will be happy to work with you to create a custom proposal based on your needs.

Our team is happy to create a tailor gift option for you. With enough lead time and quantity, we would be happy to offer company logo on specific gifting options

Our corporate gift program is available currently to all Singapore incorporated companies, with delivery locations within Singapore.

We generally recommend placing your order at least 2 weeks in advance prior to your desired delivery date

Yes, you will be able to see the individual orders with its own tracking link. Depending on how you would like the orders to be sent out, our gift concierge will assist you with it

We ship and deliver a variety of products and arrangements, thus they are usually packed differently, according to the orders. 1) Our arrangements delivered in Singapore will be hand delivered, and will be delivered in open bags, gift carriers, paper bags (for gift items). Wrapped bouquets are usually delivered without carriers. 2) Arrangement delivered out of Singapore, where we are utilising carriers, would be parcel packed, in mailer boxes, etc. 3) For Shipping Options, your arrangement would be flatpack when available, and shippied in a shipping box. Your gift message would be added on to your arrangement, and in addition, any add ons purchased would all be delivered together.

Thank you so much for spreading our brand.

To refer family and friends, simply access our referral program here. A pop up will show and the details would be available there.

Note: You would need to be signed in, in order to access your referral link. If you do not have an account, sign up here

Sharing of Link

When you share your referral link, users will be directed to our online store, send them via text message, facebook, and more! 

Upon your friends & families have accessed our page via your link, they would get a discount on their first purchase, and upon making a successful purchase, we would like to share a token of appreciation by giving you the same discount (given in Petal Points).

Referrals are unlimited, do share the love today!

Note:

1) Make sure the referral to use the referral link, as if they have navigated to our website prior, or have made a prior purchase, they would not be considered as a referral.

2) We reward with Growave, and they have a complex process of vetting through referral traffic, we would base successful referral based on their system. In the case of unsuccessful referrals, they are not shared to us from our Loyalty program perspective, and thus we are unable to provide you with witha reason.

We send out exclusive discounts when you are a member with us, simply sign up, subscribe to our mailing list, and you will be all set.

In addition, we have also a occasion reminder, where you would be able to input important occasion that you would like us to share recommendations with you. Simply access your Occasion Reminder via your Account page.

When near to your occasion, we will send you a small nudge, along with our recommendations!

At your Account page, you would be able to add multiple shipping addresses, update your email, subscription, contact and so much more.

To access your access your account, click here, or access them via the My Account section at the top of the page.

If there are any issues with your account, or require additional support, feel free to reach out to our support team and we will be happy to assist you.

We reward purchases, birthdays, referrals and so much more with our Rewards Program (Petal Points)

To view on your balance, simply access your account page, and click on the bottom rewards widget.

There are cases where you are unable to access your account.

Reset your password

1) Go to the account login page

2) Click Forgot your Password?

3) We will email you a reset link, do check your spam email as well!

Tried those steps and still running into issues?

1. Remember to check your Spam folder!

2. There might be a case where you did not sign up for an account, do note that purchasing from us before does not automatically creates you an account.

3. Check that you have reset the password to the correct email

4. You might have login with your Social account, do try that

5. If you have tried all of this steps, please reach out to us via our support channels and we will be happy to assist you.

Your Account dashboard gives you an array features that allows you to view your previous orders. Simply login, and access your order history!

We are sorry that you would like to remove your account. If we have done anything wrong, please let us know and its never our intention to upset you, in anyway. We are happy to make things right, and of course, we can assist you with the removal of account.

Our rewards program are termed as Petals Rewards Program. Our rewards policies are as per outlined on our Rewards Program appearing at the bottom left hand corner of every screen.

Reward redemption and points are subject to change as per anahanaflower.com discretion. However, we will honour all reward points that are claimed.

Our rewards program are outlined in the Rewards app. Few ways you can look to get points to get $10 off your first order 1) Share us on Social Media 2) Like our Social Media pages 3) Sign up an account with us. 4) Purchase! We reward points for every purchase on our platform. More details are outlined in our rewards app! Open it up at the bottom left hand corner

We provide a full tracking ability with your orders placed with us. Thus, if you have any question at all regarding your order status, simply access your Order Status page via the email/phone SMS  confirmation sent to you.

You may also track on your order here

1. We are happy to assist you as long as your order has not entered the fulfilled process.

2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.

3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).

4. If the order is still under Order Received, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.

5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.

Alternatively, do reach out to our friendly support team and we can check on this for you.

1. We are happy to assist you as long as your order has not entered the fulfilled process.

2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.

3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).

4. If the order is still under Order Received, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.

5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.

Alternatively, do reach out to our friendly support team and we can check on this for you.

1. We are happy to assist you as long as your order has not entered the fulfilled process.

2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.

3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).

4. If the order is still under Order Received, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.

5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.

Alternatively, do reach out to our friendly support team and we can check on this for you.

1. We are happy to assist you as long as your order has not entered the fulfilled process.

2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.

3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).

4. If the order is still under Order Received, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.

5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.

Alternatively, do reach out to our friendly support team and we can check on this for you.

Cancellation - In the event of a cancellation after an order confirmation, 100% of the total value will be charged. - Any other cancellation request made will be accepted or declined at Ana Hana Flower's discretion. We reserve full rights to decline a refund request - Refund would only be given in the form of Store Credits which can be used on our online store.

What is the Happiness Guarantee?

While we strive to always deliver the perfect arrangement, flowers are unpredictable by nature. We know it is not possible to be 100% perfect all the time. The Happiness Guarantee ensures that our Customer Experience team will assist at our best for you to be satisfied with your purchase. 

We promise to make sending and receiving our gifts a joy. So if something isn't up to your expectations, our Customer Experience team will go the extra mile to make it right for you.

As we deal with time sensitive products, kindly reach out as soon as you have received it (Same Day) for us to be able to assist promptly.We would be happy to make it right with our 100% Happiness Guarantee (we will refund your purchase if we are unable to make it right via Store credits), or provide you with an alternative arrangement.

Return Policy

- Refunds and Cancellations - Your purchase is final and nonrefundable. No Product may be returned or refunded except for Damaged Products

Reasons for Compensation

- Damaged Products - If the item arrives damaged ("Damaged Products"), we will be happy to provide a replacement product if the original product is returned by you OR a photograph showing damage and received by company within same day of receiving the delivery. In the event that we are unable to provide a replacement Product or if replacement is not requested by Customer, we may at its sole discretion elect to refund the payment used for purchase in the original amount of the purchase. If a replacement Product is issued, we cannot guarantee that the replacement Product will contain exactly the contents or will have the same theme as the originally provided Product.

- Wrong item was delivered

- Item was not delivered

Kindly take note that we do not take responsibility of orders with incorrectly entered shipping addresses. If an order is placed with an incorrect address, it is the customer's responsibility to reach out to us to make the adjustments upon placing the order. If the gift has been delivered, it is the customer's responsibility to reach out to the resident of the said address to retrieve the purchase.

Refund

We only provide refunds of Store Credits in the form of Petal Points, or discount code to offset on your next purchase with us. We do not provide refunds in the form of cash/refund back to your payment method.

Fresh Flowers

We do not do returns for any fresh flower deliveries. As they are all made fresh and agreed upon when we have done the selection.

Damaged on receipt

We ensure all gifts that gets out of our store pretty! However, for unforeseen circumstance where your gifts have arrived your location in a damaged condition, kindly reach out to immediately upon receipt via our Gift Concierge or Whatsapp @ +65 94550145 and we will look into it as part of our Happiness Guarantee.

Dissatisfaction (Except Fresh Flowers)

As we deal with natural products, it is bound to have a slight variations in each arrangements. In the case where the product that is not due to damages or liability of ours,  may be returned with a delivery charge at $20. Please ensure that the gifts are returned in its original packaging and intact, once we have received the items and passed through our QC, we will process on your refund, where the transaction amount will be credited to your account to be used on your next purchase with us. 

If there are areas that you are not happy with our service, feel free to reach our support team at support@anahanaflower.com or +65 9455 0145 (Whatsapp) and we will be happy to assist you.

Flowers are in poor condition

Flowers varies in nature and looks, thus they do vary from batches to batches. For fresh flowers, do popped them in water when you received them, and they will perk up!

Looking Droopy?

We aqua bag our arrangements to provide a consistent supply of water, but sometimes after delivery, they might need a perk up, so if yours looks sad, they'll just need a trim, an overnight drink to help them perk up fully.

Looking Squashed?

Some stems will look flat at first, give them water and see them bloom!

Broken or damaged stems?

While we do our best to ensure that every arrangements come out of our store and protecting them on the way to you, very occasionally they can have a bad trip. Please contact us with 1-2 photos of the stems and so we can take care of this for you.

Why does my arrangement look different?

Every stem is unique so sometimes colours varies! In addition, we will need to use a substitution to give you the best arrangement. Not to worry, we try whenever possible to always provide you the closest to theme and as equally lovely!

Substitution

As every stem is unique, on rare occasions, color differs, growth differs and our florist will substitute the stems to give you the highest quality bouquet.

There are just times that we accidentally overlook on the order, and we are so sorry! Please get in touch with our Gift Concierge and they can assist you as fast as possible.

Domestic Shipping Policy

Delivery processing time

All orders are processed within 1 business day.

If we are experiencing a high volume of orders, delivery may be delayed by a few days. We will get in touch with you if we have issues meeting your required delivery date.

Local delivery rates & delivery estimates

Delivery charges for your order will be calculated and displayed at checkout.

Delivery method

Estimated delivery time

Shipment cost

Orders below $85.00

Selected Preferred Date

$10.00

Orders above $85.00

Selected Preferred Date

Free

 

Delivery delays can occasionally occur.

Additional surcharge of $10-$20 applies for delivery to locations such as Sentosa Island and Tuas, pricing displayed at checkout. 

Local Delivery

-Your Delivery Date selected will be present in your order page, as well as in your order confirmation (in your email), in the case. if they are not present in your email, feel free to reach out to us to check on them.

-All orders are targeted to be fulfilled on your selected delivery slot, between our operating delivery time slot. Kindly ensure your delivery contact is accurate and contactable. Our delivery team will reach out to you prior to arrival. Kindly note that delivery would be done via contactless delivery should there be no one to receive. 

In the event where delivery is unsuccessful, a redelivery charge of 20SGD will be applicable on the next available delivery slot.

-In the case we are unable to fulfil your order due to unforeseen circumstance, you will hear from us to provide an alternative delivery method on our next available delivery slot

 

Customs, Duties and Taxes

anahanaflower.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 If you received your order damaged, please contact us as soon as possible after receipt to investigate on this matter.

Please save all packaging materials and damaged goods before filing a claim.

Restricted Areas

Ana Hana Flower is happy to deliver island-wide accordingly to our usual delivery fees, except to the following locations:

Jurong Island

Army Camps

Airline Road

Kindly contact us for deliver to these locations

In a case whereby a schedule delivery was failed even with prior agreed arrangement, we will leave the item at the best possible location as discussed between the receiver and Ana Hana. However, if a redelivery have to be arranged, an additional $20 will be charged

Ana Hana Flower cannot accept responsibility for late/failed delivery if:

Incorrect address given
Intended recipient not present
Delivery vehicle is subject to delays from building management/security
No valid means of contact

Yes we provide specific timeslot delivery (e.g. before 12pm) if you would require this service, this service is available at an add on.

We provide flowers on express with our express delivery add on, they are available between 9am - 5pm daily, when eligible, simply select the add on at your Cart page.

We provide delivery time slots available at the checkout page, simply add your products to cart, and select your delivery date, and time slot at the checkout. Take note these deliveries timing are meant as an estimated and we try to deliver them within your time slot, depending on the driver route for the day. If you need a specific time of delivery, please select the Specific time slot add on.

We try to have our arrangements delivered to someone at the door, however we do understand there are cases where no one is available. Our delivery personnel will reach out to you to get in touch with you to do a contactless delivery.

If there are still no response, we might leave the arrangement at a secure location for a contactless delivery in Singapore.

In cases where we are unable to find the address, or unable to access the unit, the delivery might fail and a redelivery would be made at the next available delivery slot. *Charges applies

We are currently shipping internationally to selected countries. Please note that the shipping options for your country will be made available to you at the checkout page.

Kindly note that you are unable to select a specific delivery date, as we parcel pack and ship them directly from the nearest store from you.

All arrangements that are shipped internationally would be parcel packed with good foam protection to ensure the arrangements arrive you as intended.

Upon receipt of your arrangement, feel free to check out on our unboxing guide and care guide to ensure your flowers stays pretty!

We are constantly opening up to more countries and improving on our delivery network, in any case if the country you would like to ship is not available, kindly reach out to us at support@anahanaflower.com and we will be able to assist you on this.

Any orders shipped outside of Singapore is considered an International order

Change of mind

We do not do any change of mind for any preserved flower arrangements

Damaged on receipt

We ensure all gifts that gets out of our store pretty! However, for unforeseen circumstance where your gifts have arrived your location in a damaged condition, kindly reach out to immediately upon receipt via our support channels

Dissatisfaction (Except Fresh Flowers)

As we deal with natural products, it is bound to have a slight variations in each arrangements. In the case where the product that is not due to damages or liability of ours,  may be returned with shipping fees covered by the buyer. Please ensure that the gifts are returned in its original packaging and intact, once we have received the items and passed through our QC, we will process on your refund, where the transaction amount will be credited to your account to be used on your next purchase with us. 

If there are areas that you are not happy with our service, feel free to reach our support team.

What countries do we ship to?

All our Preserved Flowers arrangements are eligible for ship outside Singapore to the countries listed below. It is the customer responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsibile for any delayed caused by customs processing.

-Australia-Indonesia-Japan-Korea-Malaysia-Thailand-Vietnam-Taiwan

We are constantly reviewing where we are shipping to, if your country is not listed here, feel free to reach out to us at +65 94550145

Shop as you would on AnaHanaFlower.com, for list of products that are available for shipping internationally, kindly browse them from anahanaflower.com/pages/international

Please note that we do not ship Fresh Flowers internationally

You will be charged the value of the order in the currency of the country/region you selected. If you charged your order to a credit card or account in a different market from the shipping country/region, or if your credit card is tied to another currency, additional bank fees may apply. Please contact your bank for more information.

No Surprises! We include duties & taxes! Any local import duty, taxes or custom clearance are inclusive in our prices. When we charge our shipping fees, they are usually automatically calculated in the Shipping Price that you paid.

You will receive an email when your order ships. Depending on your destination, it takes 3-10 business days for the package to arrive, please do also note that in some rare occurences, the delivery timeframe could be extended. For most accurate estimate, check them at Checkout page, where the Live Shipping rates would be quoted to you prior to your checkout

Kindly note that we do not offer overnight delivery for international orders. Your order will be shipped from our nearest store to you. They might be in your Home country, or a store near you.

Refunds are typically issued within 20 business days, as we will have to receive back the item in its original condition and go through our QC, before processing the refund, rest assured we will email you on the process along the way. In any case if the arrangement does not pass our QC, we will charge a restocking fee of up to 80% on a case by case basis.

We are unable to process exchanges for international gift orders Any credit for items returned will be issued to the original purchaser

Our popular gift subscription are for those whom wants to automate the gifts. Whether is it for your other half, or clients. We make it beautiful and surprising for all. Our subscription plans fully configurable at any time. Cancel anytime through our dashboard, automate anytime.

We handle the delivery of your gift subscription. Based on the dates that you order and when you first take delivery, we will schedule accordingly based on your first date of delivery. E.g. if you subscribe for first delivery on Monday on a Weekly basis, we will automatically schedule for another delivery on the following week! Delivery is free for all subscription plans

If you are often looking to shower gifts on others, by subscribing, you get up to 30% discount. At the same time, you are automatically enrolled to get our Petal Points, which gives you rewards for your next purchase on regular products

*To get Petal Points, make sure you are signed up with an account during your purchase!

We have already given all the discounts upfront to you when you subscribe, thus no promotional code & offers can be applied. Feel free to use your discount codes for regular orders instead!

Subscription delivery occur between Tuesdays - Fridays. Thus please be informed that deliveries may be varied between 1-3 days for this reason. Feel free to contact us if there are any issues with receiving delivery

Upon subscription, you will be charged based on your frequency of the subscription. E.g. on a weekly subscription, we will charge accordingly weekly.

Yes, as we only charge based on your frequency of subscription, You will be able to cancel your subscription at our dashboard. Login at your Subscription Dashboard to manage it.

Otherwise you can login to your account, and click "Manage Floral Subscriptions"

If you are cancelling, be sure to cancel them in advance. If an order has already been confirmed, cancelled your subscription will not cancel your upcoming order, but the subsequent ones.

Once your subscription is cancelled, there will not be any more recurring automated transactions

*Please take note that if you will only be able to cancel on your subscription order after taking delivery of your first subscription order (your 2nd order). However you will be able to reschedule your orders if would like. 

You can manage your subscription anytime at https://anahanaflower.com/pages/subscription-login/

You can change your preference anytime at the Profile Page when you log in to your Subscription Dashboard. When you change your preference, we will take that into account whenever you make a change and we will factor that in your next delivery

Need to reschedule your deliveries? Simply login to your Subscription Dashboard & Reschedule them!

Reschedule your Next Delivery. You will receive an automated email from us approximately 7 days before your order reminding you of your subscription order.